Nike Wheelie Bag

DESPATCH & DELIVERY TIMES

Despatch Times

The despatch times from our warehouse stated below do not include courier delivery times.

Please note that during peak season (May – November) these timelines may increase. We will endeavour to keep you informed of anticipated despatch dates if where delays do occur.

Standard Orders (without personalisation)

For orders that do not require personalisation and where they are in stock they will be prepared for despatch from our warehouse within 1-2 working days. For products that are not stocked and do not require personalisation these will be prepared for despatch from our warehouse in 7 - 10 working days.

Personalised Orders (core lines in local stock)

For orders that require personalisation and where they are wholly in stock they will be prepared for despatch from our warehouse as follows:

Off Season (December – April)

• Printing only: 3-4 week
• Embroidery only: 1-2 weeks
• Print & Embroidery: 4-5 weeks

Peak Season (May – November)

• Printing only: 6 weeks
• Embroidery only: 2-3 weeks
• Print & Embroidery: up to 8 weeks

The above stated timelines are a guide only. Where there are issues beyond our control this could result in delays to the above despatch times. Our customer services team will endeavour to communicate any delays.

Personalised Orders (other lines not held locally)

For any orders that contain products that are not stocked and require personalisation these will be prepared for despatch from our warehouse as follows:

Off Season (December – April)

• Printing only: 4-5 weeks
• Embroidery only: 2-3 weeks
• Print & Embroidery: 5-6 weeks

Peak Season (May – November)

• Printing only: 6 weeks
• Embroidery only: 3-4 weeks
• Print & Embroidery: up to 8 weeks

The above stated timelines are a guide only. Where there are issues beyond our control this could result in delays to the above despatch times. Our customer services team will endeavour to communicate any delays.

Shipping

All orders will be shipped in a single consignment. Please be aware that this may cause delays to despatch times. Such delays are as a result of, but not limited to, delays by the brands despatching goods to us, and in peak periods delays in the Print & Embroidery Lab due to the volume of orders we receive. If you require part of your order to be shipped in advance of the delayed products then please contact our customer service team via telephone 0116 262 7332 or email sales@kitking.co.uk. Please be aware that additional shipping fees for splitting an order for delivery will apply.

UK Delivery

For delivery in the UK we currently offer a next day service via DPD only. Please note that the next day service does not include the despatch times from our warehouse stated above.

International Delivery

For international deliveries we can only provide a price on application. Please contact our sales team via email sales@kitking.co.uk and/or telephone 0116 262 7332.

Customs Duties & Tax Disclaimer

When sending goods across international borders, goods maybe subject to duties and taxes as determined by customs in the destination country.

For customers purchasing from our website for delivery internationally please be aware that the customs charges for products bought may be levied by your local government.

You’ll be contacted by your local courier or postal service company explaining how to pay any duties and taxes for dealing with customs.

As duties and tax charges are not assessed until the shipment enters the destination country, we cannot be held responsible for these additional charges as they are directly attributable to you as the importer of the goods.

Non-Delivery

UK
If your parcel has not arrived within 7 days of receiving a despatch notification please contact us via email sales@kitking.co.uk or telephone 0116 262 7332.

International
You will receive a despatch notification which will state the service we have used to despatch your parcel and the shipping time. If you have not received the parcel 7 days after the latest shipping time stated please contact us via email sales@kitking.co.uk or telephone 0116 262 7332.

The despatch times from our warehouse stated below do not include courier delivery times.

Please note that during peak season (May – November) these timelines may increase. We will endeavour to keep you informed of anticipated despatch dates if where delays do occur.

ALL RETURNS MUST BE AUTHORISED BEFORE GOODS ARE RETURNED.

Our return address is:

Unit 1 & 2 Weldon Road, Loughborough, LE11 5RA

If you would like to return or exchange your order please complete the form below. The reason for the return or exchange must be made clear. Once you have submitted the completed form one of our team will be in touch in 3-5 working days.

Where the submission for a return or exchange is accepted you will be emailed with a RETURNS AUTHORISATION NUMBER, which you must include when returning your goods to us. Once we have received your items we will refund you within 14 working days.

Please note: there is no automatic right to return or exchange. All returns and exchanges are at the discretion of the Company.

The submission of details for return or exchange is not acceptance of your return. The Company reserves the right to accept or reject, in whole or in part any submission for return or exchange. For full details of our returns and exchanges procedure please see our Terms and Conditions.